DSC has developed and deployed mobile apps that provide real-time visibility into employee job functions, enabling proactive support and coaching.
The ObservePro app allows managers to perform paperless observations of employees executing their job functions, recording all observations and reviews electronically. All data and results are saved and documented. Managers sign in to ObservePro and are notified when it’s time for a new observation or when the need for an observation is triggered by activities.
ObservePro replaces the paper forms managers previously used. “Our overall goal is to get people talking face to face about work as much as possible,” said Kevin Glynn, CIO. “By recording these critical conversations, we can also share good ideas across the DSC network.”
Not limited to observing and reviewing, the architecture of the system is able to capture data on most any activity in a logistics center. DSC can analyze the data to identify trends, new opportunities and new solutions within the supply chain.
The POPPro app, developed as part of DSC’s existing performance optimization solution, provides metrics at the individual employee level and an aggregate for all employees on the current shift. This allows leaders to assess and address variations between actual and planned production in real time. Managers can access data on their mobile devices and meet with employees for training and coaching as needed.
“Both apps aim to help managers increase floor presence and work together with operations specialists to improve safety, performance, service to our customers and job satisfaction,” Kevin said. “We all seek to improve ourselves, even a little bit, every day, and one of the best ways to do that is working as a team with colleagues.”