Privacy Policy

Effective Date: AUGUST 14, 2025

CJ Logistics America, LLC and its affiliates, including CJ Logistics Freight America, LLC, CJ Logistics Transportation, LLC, CJ Logistics Canada Corporation, and CJ Logistics Mexico SA de CV (the “Company,” “we,” “us,” or “our”) respect your privacy. We have developed this privacy policy (“Privacy Policy”) to let you know how we collect, use, share, and protect Personal Information, including through https://america.cjlogistics.com/ and its related websites, (the “Sites”) as well as when you use or obtain any of our products or services (the “Services”).

WE MAY MODIFY THIS POLICY AT ANY TIME. ALL CHANGES WILL BE EFFECTIVE IMMEDIATELY UPON POSTING TO THE SITES. MATERIAL CHANGES WILL BE CONSPICUOUSLY POSTED ON THE SITES, THE TOP OF THIS POLICY, OR OTHERWISE COMMUNICATED TO YOU.

IF YOU ARE A RESIDENT OF CALIFORNIA, TEXAS, NEBRASKA, CANADA, OR MEXICO, PLEASE SEE YOUR STATE, CANADA, OR MEXICO PRIVACY RIGHTS SECTIONS AT THE BOTTOM OF THIS PRIVACY POLICY FOR ADDITIONAL TERMS THAT MAY APPLY TO YOU.

This Privacy Policy does not apply to job applicants and employees. For employees, our employee privacy policy is located in your employee handbook.

I. What is Personal Information?

“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Information does not include information that is “publicly available” as defined under applicable data privacy laws, or deidentified or aggregated consumer information.

II. Personal Information We Collect

The Personal Information we collect from you varies, depending on the way you use our Sites and Services. We collect Personal Information from or about you in the ways described below.

Category	Examples	Retention Period
Identifiers	Full name, email address, and phone number, company name and position.	We retain this information for so long as needed for business, legal and compliance purposes.
Commercial information	Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories.	We retain this information for so long as needed for business, legal and compliance purposes.
Internet or other similar network activity	Internet or other electronic network activity information, including browsing history, search history, time and date you visited the Sites, information on your interaction with the Sites.	We retain this information for so long as needed for business, legal and compliance purposes.
Geolocation data	Imprecise location information, such as the country and city associated with your IP address.	We retain this information for so long as needed for business, legal and compliance purposes.
Audio, visual and sensory information	Audio recordings made from calls with customer service or CCTV recordings at our facilities. Safety devices on forklifts and trucks in accordance with California law, security guard checks at facilities.	We retain this information for up to 72 hours or so long as needed for legal and compliance purposes.

III. Sources of Personal Information We Collect

We collect Personal Information (i) you provide to us, (ii) we collect automatically using technology and (iii) from third party sources. We describe how we collect Personal Information from these sources below.

Information You Provide To Us

Communications. When you communicate with us, we collect information that you choose to share with us, including contact information such as name, mailing address, email address, and phone number.

Surveys and Feedback. When you provide feedback regarding the Sites and Services, this may contain Personal Information.

Other Information We Collect When You Use The Sites and Services

Our Sites collect certain information automatically about you and your use of our Sites and Services. This information includes:

• Device information, such as hardware setting, web browser type and language;
• IP address, MAC address;
• Identifiers associated with cookies or other technologies that may uniquely identify your device or browser (e.g. device advertising ID);
• Times you have accessed pages;
• Pages you have viewed;
• Searches you have conducted; and
• Pages you visited before or after navigating to our Website.

Cookies & Other Tracking Technologies. We use cookies and other tracking technologies (collectively “cookies”) when you use our Sites for analytics and advertising purposes. To learn more about how we use cookies and your options to limit the data collected from our Sites, see the section titled “Access to and Control Over Your Personal Information” below.

Personal Information From Third Parties

We obtain Personal Information from various third-party companies. We collect Personal Information from the following categories of third-party sources:

• Service providers
• Analytics providers or market research companies, and data brokers, such as ZoomInfo
• Business partners

IV. How We Use Your Information

We use your Personal Information (both on an aggregated and on an individualized basis), to provide, analyze, administer, enhance and personalize our Sites and the Services we provide to you, including our marketing of Services to you. We also use your Personal Information to communicate with you and to operate our business. More specifically, we may use your Personal Information to:

• Deliver our Services to you, including to provide access to our Sites’ online features, or engage in other transactions with us. If you use our Live Chat feature, we may retain your chat transcripts to direct you to the appropriate internal team and to help us deliver our services to you or your organization;
• Communicate with you about the Services, including to respond to your customer service requests or respond to any other inquiry or correspondence you send to us, as well as respond to you using our Live Chat feature;
• Present you with marketing relating to our Services, including promotions, other discount offers, and more relevant sponsored advertising on search engines;
• Provide you updates, reminders, or other informational or educational content;
• Enable you to participate in a survey;
• Analyze and improve the Sites and Services, including to develop and improve Services, and to monitor and analyze trends and usage;
• Prevent, detect, investigate, or remediate security or other legal concerns, including fraud;
• Protect the rights, property, or safety of us, our users, or any other person; or the intellectual property rights, including the copyright-protected content of the Sites and the Services;
• Comply with applicable laws, regulations, or industry requirements; or respond to subpoenas, search warrants, or government requests;
• Analyze and better understand how users access and use our Services, including to monitor, evaluate, and analyze trends, determine which features and portions of our Services are most popular, how they are used, and the results that are obtained;
• Generate statistics including identifying geographic regions of visitors to our Services;
• Support our relationship with you, including to contact you about Service usage and assist you in better using our Services and to evaluate frequently asked questions;
• Improve our Services and develop new features and Services;
• Benchmark our Services against other products and services;
• Respond to law enforcement requests and as required by applicable law, court orders, or governmental regulations;
• Evaluate or conduct a merger, divestiture, asset sale, financing, restructuring,  reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us, including but not limited to Personal Information about our customers or employees, is transferred as part of the transaction;
• Fulfill any other purpose for which you provide your Personal Information.

Links To Other Web Sites And Services

We are not responsible for the practices employed by websites or services linked to or from the App, including the information or content contained in such websites or services, and this policy does not apply to them. Your browsing and interaction on any third-party website or service, including those that have a link on our Site, are subject to that third party’s own rules and privacy policies. Please read the terms of such websites carefully and exercise care when providing your personal information.

Browser Do Not Track

Our Sites do not support Do Not Track (DNT) at this time. DNT is a privacy preference you can set in your web browser to indicate that you do not want certain information about your web page visits tracked and collected across websites. For more details, including how to turn on Do Not Track, visit www.donottrack.us.

Changes To Our Privacy Policy

We may make changes to this policy from time to time, in our sole discretion. We will provide you notice of material changes by indicating that the Privacy Policy has been updated on our homepage and will indicate the last date of update. Your continued use of any of the Services after the changes have been made will constitute your acceptance of the changes. Please therefore make sure you read any such notice carefully. If you do not wish to continue using the Services under the new version of the policy, please uninstall any Apps and cease using the Site and Services.

CCPA Notice for California Consumers

The CCPA Privacy Notice applies only to individuals residing in the State of California who are considered “Consumers” under the CCPA and from whom we collect “Personal Information” as described in the CCPA (“Consumers”).

Information We Collect

We may collect Personal Information from you in a variety of different situations, including, but not limited to on our website, your mobile device, through email, in physical locations, through the mail, and/or over the telephone. More specifically, we collect the following categories of Personal Information from Consumers, which will depend on the particular business purpose for which we collect it:

Category	Examples of Personal Information Collected (not all examples listed are actually collected)
A. Identifiers	A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.
B. Financial and Health Information	A name, signature, Social Security number, address, telephone number, education, employment, employment history, bank account number, or any other financial information, medical information, or health insurance information. Note: Some personal information included in this category may overlap with other categories.
C. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))	A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Note: Some personal information included in this category may overlap with other categories.
D. Protected classification characteristics under California or federal law	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
E. Commercial information	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
F. Internet or other similar network activity	Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
G. Geolocation data	Physical location or movements.
H. Professional or employment-related information	Job history or performance evaluations.

We obtain the categories of Personal Information listed above from the following categories of sources:

• Directly from you. For example, from forms you complete or products and services you purchase.
• Indirectly from you. For example, from observing your actions on our website or from information your computer or mobile device transmits when interacting with our website or mobile applications, among other things.

How We Use Personal Information

We may use or disclose the Personal Information we collect from you or about you as specified in our Privacy Policy above.

How We Share Personal Information

We may disclose your Personal Information to a third party for a business purpose, including to our service providers.

We share your personal information with the following categories of third parties:

• Service providers.
• As otherwise specified above in our Privacy Policy.

Disclosures of Personal Information for a Business Purpose

In the preceding twelve (12) months, Company has disclosed the following categories of personal information for a business purpose:

• Category A: Identifiers.
• Category B: Financial and Health Information
• Category C: California Customer Records personal information categories.
• Category D: Protected classification characteristics under California or federal law.
• Category E: Commercial information.
• Category F: Internet or other similar network activity.
• Category G: Geolocation data.
• Category H: Professional or employment-related information.

We disclose your personal information for a business purpose to the following categories of third parties:

• Service providers.
• As otherwise specified above in our Privacy Policy.

Your Consumer Rights and Choices

The CCPA provides Consumers with specific rights regarding their Personal Information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

• The categories of Personal Information we collected about you.
• The categories of sources for the Personal Information we collected about you.
• Our business or commercial purpose for collecting that Personal Information.
• The categories of third parties with whom we share that Personal Information.
• The specific pieces of Personal Information we collected about you.
• If we disclosed your Personal Information for a business purpose, a lists disclosing disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.

In accordance with the CCPA, we may deny your deletion request under certain circumstances, and will inform you of the basis for the denial, which may include, but is not limited to, if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

• Calling us at 1-800-372-1960 Ext 9.
• Emailing us at info@cjlogisticsamerica.com.

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.

Making a verifiable consumer request does not require you to create an account with us.

We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Privacy Rights for California Minor’s in the Digital World

If you are a registered user and under eighteen (18) years old, you can request that we remove content or information that you have posted to our website or other online services. Note that fulfillment of the request may not ensure complete or comprehensive removal (e.g., if the content or information has been shared or reposted by another user). To request removal of content or information, please email info@cjlogisticsamerica.com.

Changes to Our CCPA Privacy Notice

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice’s Effective Date above. Your continued use of our website or interaction with us through other methods following the posting of changes and/or our directing you to the updated CCPA Privacy Notice constitutes your acceptance of such changes.