High-Value Direct-to-Consumer Service Parts Fulfillment

A consumer electronics company expanding into service-parts fulfillment

THE SITUATION

A consumer electronics company expanded its business to include service-parts fulfillment — a demanding profile on every dimension. Its roughly 3,000 SKUs were high in value and prone to damage, so handling had to protect fragile product at every touch. Service commitments required same-day shipping on 75% of orders, leaving little slack in the process. And the sales cycle was highly seasonal, with space requirements swinging by nearly 40% during peak, meaning the operation had to flex dramatically without losing speed or accuracy.

OUR SOLUTION

CJ Logistics' engineering team designed the operation around those constraints rather than retrofitting a standard process. They customized an each-pick module engineered for both efficiency and accuracy, structured to maximize productivity by minimizing re-handling during the pick — which simultaneously reduced the opportunities for the damage these high-value items were prone to. On the systems side, the team enabled unit-pick batching paired with a customized label and packing slip, and integrated Logistyx to optimize parcel rating at pack-out, controlling shipping cost on every order. The result was a purpose-built operation able to absorb the seasonal swing and hold to the same-day commitment.