In a recent interview with Forbes, CJ Logistics America Chief Operating Officer Brad Nuffer shared how the company integrates agentic AI directly into its transportation network. Working with technology partner Infios, CJ Logistics addressed a persistent operational bottleneck: carrier tracking. Together, they deployed AI agents to automate routine outreach to unresponsive carriers for load status updates.
The new tool layers onto their existing tech stack, filling small gaps between electronic carrier integrations, real-time visibility, and portal updates. Exceptions were driving the work, and resolving them took the team away from supporting carriers and creating customer value. The team sought a strong match between agentic voice capabilities and relief from work that they felt was not creating value.
The initiative delivered an immediate return on investment by eliminating hours of repetitive check calls from daily workflows. Nuffer emphasized that while developing the AI code was straightforward, the core challenge was human driven designing, testing, and refining underlying workflows to ensure reliable, uninterrupted operation.
Building on this success, CJ Logistics has outlined a roadmap to scale agentic capabilities across its supply chain, with upcoming deployments targeting facility appointment scheduling, proof-of-delivery tracking, and warehouse optimization. By prioritizing core process optimization first, the company ensures to improve its workflow compliance, carrier interaction, and give the opportunity to increase our focus on our customer's business objectives.