A leading global tire manufacturer
A leading global tire manufacturer had been running its U.S. warehousing in-house, but the operation showed the strain: performance was tracked through only a narrow set of metrics, and employee turnover was high enough to threaten consistency and reliability. In 2018, the manufacturer turned to CJ Logistics not only to take over management of the operation as a third-party logistics provider, but to expand and relocate it — moving to a larger facility while improving the stability and performance the in-house team had struggled to sustain.
CJ Logistics assumed full 3PL management and relocated the operation from Rancho Cucamonga to a larger facility in Fontana, California, expanding capacity by roughly 200,000 square feet — from about 500,000 to roughly 700,000 square feet. Critically, the transition kept the existing workforce intact: CJ Logistics successfully transferred the original staff to the new site rather than starting over, preserving institutional knowledge. To attack the turnover problem at its root, CJ Logistics introduced regular employee engagement and appreciation programs, treating workforce stability as an operational priority rather than an afterthought. The team modernized the material-handling fleet through its Crown Equipment partnership and broadened performance management well beyond the customer's prior focus on inventory accuracy — building out KPI tracking across inventory, inbound, and outbound performance so the whole operation could be managed by the numbers.
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