Case Studies

Case Study: Direct-to-Consumer Service Parts Fulfillment

Written by CJ Logistics | Jun 24, 2026, 3:24:09 PM

How CJ Logistics America built a custom pick module that handles high-value, damage-prone parts and flexes 40% for seasonal peaks.

 

The Situation

A consumer electronics customer was expanding beyond its four existing business units to add direct-to-consumer service parts fulfillment. The operation came with three demanding requirements: 3,000 high-value SKUs that are prone to damage, same-day shipping on 75% of orders, and a highly seasonal sales cycle that drives a space-flex need of nearly 40% during peak periods.

 

Our Solution

Our engineering team designed a custom each-pick module built specifically around the operation's needs for speed and accuracy. The goal was to maximize productivity by minimizing re-handling during the pick process while ensuring every shipment goes out damage-free.

On the systems side, we enabled unit-pick batching with a customized label and packing slip to drive efficiency, and integrated Logistyx to optimize parcel rating at pack-out, controlling shipping cost on every order.

 

The Results

The custom-engineered solution delivered measurable gains:

40% peak volume variance absorbed at end of month
Enabled continued customer growth
8% parcel and label savings

 

By engineering the pick module and systems around the customer's specific product profile and seasonality, we gave them a fulfillment operation that scales with demand, protects high-value inventory, and keeps parcel costs in check, all while meeting aggressive same-day shipping targets.